ABOUT US
Lip Envy was found with one goal in mind, providing a high-quality, smart, and reliable online store. We know that every product counts and we strive to make the entire shopping experience as rewarding as possible.Check it out for yourself!
ENQUIRIES
For all enquiries please email
RETURNS
The Small Print
Returns must reach us no later than 14 days from the date that you received your order. Once this time period has passed you will be unable to receive a refund on your item and this will be returned back to you.
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To be eligible for a refund, your item must be unused and in the original packaging. It must be in the same condition that you received it in. Should there be any sign that the item has been used your return will not be valid.
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Please note: SALE ITEMS are non-refundable.
The customer is responsible for returning the item back to our returns address please click the contact button below for the returns address.
Postage costs are to be paid by the customer and the tracking information for the parcel is to be obtained from the post office as proof of return.
SHIPPING POLICY
All items that are IN STOCK will be posted 2nd class signed for. The timescale for your items to arrive is 3-5 working days from your dispatch date.
Please check if your item is a PRE-ORDERÂ as the timescale is a longer wait. If your item is a pre-order then it will show in the caption of the photo.
FAQ
Resolving your query without the need to contact us!
IT HAS BEEN OUTSIDE THE GIVEN TIMESCALE AND I STILL HAVE NOT RECEIVED MY ORDER?
If you still have not yet received your order after the timescale given, please email to inform us and we will be able to explain the delay and whereabouts of your order.
HOW LONG DOES A PRE-ORDER TAKE TO ARRIVE?
Pre-orders take up to 14-18 workings days but can arrive before.